Shipping policy
Shipping Policy
Thank you for shopping with us! Below are the terms and conditions that make up our Shipping Policy.
1. Processing Time
All orders are processed within 2–4 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Domestic shipping: 3–7 business days
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International shipping: 15–20 business days
Delivery delays can occasionally occur due to external factors beyond our control.
3. Shipment Confirmation & Tracking
You will receive a shipment confirmation email with a tracking number once your order has shipped.
Tracking information will be active within 24–48 hours.
4. Customs, Duties, and Taxes
We are not responsible for any customs duties or taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.
5. Delays & Issues
If your order is delayed or lost in transit, please contact us at:
heyseora@gmail.com
We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Incorrect Shipping Information
Please ensure all shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
7. Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging.